Remote Information technology Jobs • Microsoft Office

Carry out 1st level support on all IT related equipment. Provide local onsite & remote support for IT issues. Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams. Will be responsible to roll out all Global & Local projects as assigned. Identify & escalate priority issues to IT Management Responsible for IT Clients, Telephony, Mobiles & Events in the region. Any other tasks as assigned by the IT Management team.

The Application Support Analyst's role is responsible for resolving system issues related to multiple applications, requiring insurance business, accounting, or technical IT knowledge. You will manage incoming tickets, prioritize and troubleshoot system problems, maintain the help desk knowledge base and deliver end-user satisfaction by providing excellent customer service. As well as assist in system upgrades, installations, and testing of the applications in collaboration with vendors and implementation partners.

AECOM’s Technology Solutions Group (TSG) seeks an Information & Communication Technologies (ICT) Consultant to join their ICT Team. You will develop solutions to client problems, create work plans, and apply in-depth knowledge of ICT Infrastructure to perform assignments. You will also be responsible for ICT design and consulting for various facilities and structured cabling systems.

The Implementation Technician will be entrusted with the critical task of setting up customers within PAR Ops products and services, with a particular emphasis on the +Recovery and Delivery products. This role involves collaborating closely with customers to configure the product, conducting initial training sessions, and troubleshooting using a variety of methods and tools. The Implementation Technician will seamlessly transition between roles that encompass new customer setups, monitoring, and support activities, ensuring that the +Recovery and Delivery products are operating optimally.

As a Technical Services Specialist at PAR Technology, you will manage a portfolio of tier 2–4 client accounts, providing high-quality technical support and proactive business guidance. You’ll act as a trusted advisor to enterprise clients helping them maximize the value of their POS, back-office, and payment solutions. This includes delivering training, supporting post-implementation projects, and identifying new product features that drive efficiency.

Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.

Steering procedures to solve complex major problems in the task area. Analyzing potential or existing incidents (root cause analysis) within the scope of the problem management process. Defining and tracking appropriate measures and developing workarounds to avoid the recurrence of incidents. Defining and placing requests for change. Communicating and transferring information to all stakeholders, including management, and, if necessary, initiating escalation procedures. Functionally steering all relevant service providers. Designing, implementing and checking quality assurance measures. Being involved in strategic design requirements related to the problem management process. Practicing knowledge management.